FAQs

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FAQ

To ensure all emails from Nak Muay Clothing and Nak Muay Store get through to your inbox, please add info@nakmuayclothing.com to your address book. 

How long will it take for my order to arrive?
Nak Muay Store has many different suppliers in the United States and in Asia. Most orders are normally received within 30 day but depending on the country of origin of the item and you country, some items can take up to 60 days to arrive. Also since we have many different suppliers, it is possible that you received items from the same order at different times.
Where's my tracking number?
Nak Muay Store has many different suppliers in the United States and in Asia. Depending on the shipping company, we can not alway give you a tracking number but rest assured that if your order has been marked as fulfilled, your order is on it's way!
 
I've ordered by mistake

Don't panic! But act quick! If you’ve not yet received an email notifying you that your order has been dispatched, please email us right now at info@nakmuayclothing.com with ‘Don’t send my order!’ in the subject box and, as long as your order has not already been processed, we will be able to sort it for you.

If you have already had an email telling you that we've sent your order, or if your order is already with you - Please see our Returns Policy for all info. 

Please do not send anything back without first waiting for a response to your email. It may be that you do not need to send the item back.


I'm not satisfied with my order, I want to send it back

Your satisfaction is our top priority. If for whatever reason you’re not entirely happy with your purchase, as long as it’s not been more than 30 days since you received your item(s), you may be eligible for a refund. Please see our Returns Policy for all info.

Please send an email to info@nakmuayclothing.com quoting your order number and your reasons for wanting to return your item. Your item must be unused and in the same condition that you received it. 
It must also be in the original packaging. Please do not send anything back without first waiting for a response to your email. For all info on returns, please see our Returns Policy.


That's not what I ordered

Please check your order confirmation and order dispatch emails. If what’s detailed there is not what’s with you, then we’ve made a mistake and we're really sorry. Please email us at info@nakmuayclothing.com with ‘That’s not what I ordered’ in the subject line and we will sort it immediately.


It’s been ages and my order is still not here! Where is it?

If it’s been a couple of weeks since you received your dispatch notification email, your order should be with you, but, before getting in touch, please check the following:

Did you receive both an order confirmation email and an email confirming your order has been dispatched?

If you have both these emails, is the delivery address correct on both? Have you received an email telling you that your order has been cancelled? (Could this be lurking in your SPAM folder?).

If you’ve checked all the above and still believe your order is late, please drop us an email at info@nakmuayclothing.com with ‘Where’s my order?’ in the subject line and we'll get back to you straight away.