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Don't panic! But act quick! If you’ve not yet received an email notifying you that your order has been dispatched, please email us right now at firstname.lastname@example.org with ‘Don’t send my order!’ in the subject box and, as long as your order has not already been processed, we will be able to sort it for you.
If you have already had an email telling you that we've sent your order, or if your order is already with you - Please see our Returns Policy for all info.
Please do not send anything back without first waiting for a response to your email. It may be that you do not need to send the item back.
Your satisfaction is our top priority. If for whatever reason you’re not entirely happy with your purchase, as long as it’s not been more than 30 days since you received your item(s), you may be eligible for a refund. Please see our Returns Policy for all info.
Please send an email to email@example.com quoting your order number and your reasons for wanting to return your item. Your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Please do not send anything back without first waiting for a response to your email. For all info on returns, please see our Returns Policy.
Please check your order confirmation and order dispatch emails. If what’s detailed there is not what’s with you, then we’ve made a mistake and we're really sorry. Please email us at firstname.lastname@example.org with ‘That’s not what I ordered’ in the subject line and we will sort it immediately.
If it’s been a couple of weeks since you received your dispatch notification email, your order should be with you, but, before getting in touch, please check the following:
Did you receive both an order confirmation email and an email confirming your order has been dispatched?
If you have both these emails, is the delivery address correct on both? Have you received an email telling you that your order has been cancelled? (Could this be lurking in your SPAM folder?).
If you’ve checked all the above and still believe your order is late, please drop us an email at email@example.com with ‘Where’s my order?’ in the subject line and we'll get back to you straight away.